Refund & Cancellation Policy

1. Scope

This policy explains how refunds and cancellations work for purchases made on LifeIndexAstro (lifeindex.io) ("we," "our," "us"), including subscription plans, standalone report purchases, and credit packs. It should be read together with our Terms of Service and Privacy Policy.

2. Subscription Plans

You can cancel your subscription at any time from your account settings. Cancelling stops future renewal — it does not end your access immediately; you keep your current tier's features until the end of the billing period you already paid for.

2.1 First-time subscribers

If you subscribe for the first time and decide it isn't for you, you can request a full refund within [7 days — confirm this window] of your first charge, provided you have not made substantial use of premium-only features (for example, generating a paid report or using a large share of your monthly chat quota).

2.2 Renewals

Renewal charges are not refunded once billed, except where required by law or where the charge was made in error (see Section 5).

3. Standalone Report Purchases

Reports such as Year Ahead, Birthday Year, Mahadasha Shift, and the Compatibility Report are generated specifically for you from your birth chart at the time of purchase.

3.1 Once delivered

Because each report is generated on demand and delivered to you (by email and/or an in-app link) shortly after purchase, reports that have been successfully generated and delivered are not eligible for refund on the basis of not liking the content — the same way a completed personalized service isn't reversible once provided.

3.2 If generation or delivery fails

If we are unable to generate your report, or it is not delivered to you within [24 hours — confirm] of purchase, you are entitled to a full refund. Where our systems detect a failed generation automatically, we aim to refund the charge without you needing to request it; otherwise, contact support with your order/transaction reference.

4. Credit Packs

Credits purchased for chat and other pay-per-use features are refundable within [7 days — confirm] of purchase if none of the credits from that purchase have been used. Once any credit from a pack has been spent, that pack is no longer eligible for refund.

5. Duplicate or Erroneous Charges

If you were charged twice for the same purchase, or charged an incorrect amount due to a technical error on our part, contact us with your payment reference and we will investigate and refund the erroneous amount to your original payment method.

6. Payment Debited but Purchase Not Reflected

If an amount was deducted from your account or card but your purchase does not appear in the app, please wait a few hours, as some payment confirmations take time to process. If it still hasn't appeared, contact support with your UPI reference number / transaction ID and the date and amount of the charge.

7. How Refunds Are Processed

Approved refunds are issued to your original payment method (UPI, card, netbanking, or wallet, as applicable) via our payment partner. Depending on your bank, refunds typically take [5–7 business days — confirm with payment partner] to reflect in your account after approval.

8. How to Request a Refund

Email us at the address below with your registered email address, the date and amount of the charge, and a brief description of the issue. We aim to respond within 5 business days.

9. Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page and update the "Effective Date" above.

10. Contact Us